Our Commitment to Care
Patient Satisfaction Matters to Us
We Care About Your Care
Our goal is to provide the best quality healthcare. So we want feedback from patients like you:
- How’s your stay going?
- Are your needs being met?
- Are your doctors and nurses listening and responding to your questions and requests?
If you have questions or concerns about your care, speak with your nurse leader. We will try to resolve them as quickly as possible. If your issue is still not resolved, contact a Patient Advocate at 610-327-7431. You also have the right to file your complaint with:
The Pennsylvania Department of Health
Dept. of Public Health
Room 526, Health and Welfare Bldg.
625 Forster St.
Harrisburg, PA 17120
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
We Value Your Feedback
Once you leave our facility, we may ask you to take the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. It is used to measure and report patient satisfaction. It’s made up of simple questions on key topics, such as:
- Doctor and nurse communication
- Medication and discharge information
- Staff responsiveness
- Overall quality of the hospital
If you’re selected to receive this survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.
Want to Know How We Score?
You can review and compare
the quality, care, and safety
ratings for different hospitals
using Medicare’s Care
Compare tool, which uses
HCAHPS results and other
data. Visit medicare.gov/carecompare.
Making a Difficult Healthcare Decision?
Sometimes a healthcare choice can involve an ethical concern — such as a wish to refuse life-saving treatment or a disagreement over advance directives. } See p. 25 for information about advance directives. Our Ethics Committee can help your team of support people make difficult decisions. For help, contact Case Management at 610- 327-7140.